1. Introduction
At 4GE VERSE ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you use our services:
- Account Information: Email address (mandatory for user identification and order updates), name, phone number
- Delivery Information: Shipping address including street address, city, state, postal code, and contact details
- Payment Information: Payment details are processed through secure third-party payment gateways; we do not store complete payment card information
- Order Information: Purchase history, order details, and preferences
2.2 Customization Data
For customized products, we collect:
- Images, names, text, and other customization details you provide
- Design preferences and specifications
- This data is stored temporarily and will be permanently deleted from our database and storage systems after your order has been successfully delivered
2.3 Automatically Collected Information
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing: To process and fulfill your orders, including customization
- Communication: To send order confirmations, shipping updates, and respond to your inquiries via email
- User Identification: Email address is used as a mandatory identifier for your account
- Product Delivery: Address information is used solely for shipping products to you
- Service Improvement: To enhance our website, products, and customer service
- Legal Compliance: To comply with applicable laws and regulations
4. Data Control and Management
You have full control over your personal information:
- Address Management: You can edit or delete your delivery addresses at any time through your account settings
- Profile Information: You can update your profile information whenever you want
- Account Deletion: You can request deletion of your account and associated data
- Customization Data: All customization files (images, designs, etc.) will be automatically deleted from our systems after successful order delivery
- Email Requirement: Email address is mandatory and cannot be removed as it is essential for user identification and order-related communications
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us with payment processing, shipping (including Indian Postal Service and courier services), and website hosting
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Access controls and authentication
- Regular security audits
- Automatic deletion of sensitive customization data after order completion
7. Data Retention
- Account Information: Retained as long as your account is active or as needed to provide services
- Order History: Retained for business and legal purposes
- Customization Data: Automatically deleted from our database and Firebase Storage after successful order delivery
- Address Information: Retained until you choose to delete it
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.
9. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information (subject to legal retention requirements)
- Object to processing of your information
- Request data portability
- Withdraw consent at any time
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: